If your IMPORTEX product is found to have a defect in material or workmanship, IMPORTEX will repair such defect FREE of charge for materials or labor. DIAMONDS AND GEMSTONES ARE NOT COVERED BY THIS WARRANTY.IMPORTEX is not liable for lost or cracked stones, but in the event a stone happens to loosen or fall out ,IMPORTEX will reset the original stone at no extra cost.

On titanium and tungsten products, silver inlays, gold inlays and platinum inlays:

Any product that presents noticeable deformation, dents or bending that might occur with normal wear will be repaired or replaced by IMPORTEX FREE of charge for materials or labor.

IMPORTEX provides a lifetime refinishing policy: rings purchased from IMPORTEX can be returned at any time for FREE refinishing. A return shipping fee will apply.

In the event IMPORTEX determines that the product cannot be repaired, IMPORTEX will replace the product with either the same model, or one that is equivalent in the case of special styles, hand carved products or custom items.

This warranty is valid only when a new IMPORTEX product is purchased from IMPORTEX and is available to the original purchaser only. Please contact IMPORTEX directly if you have any questions regarding the IMPORTEX warranty.

 

OWNER’S RESPONSIBILITIES

This warranty does NOT cover expenses incurred due to a lack of proper care for IMPORTEX's line of products. Retain proof of purchase invoice and certificate. You will be requested by IMPORTEX to provide proof of purchase in order to receive warranty service.

Notify IMPORTEX of any apparent defects promptly upon their discovery. DO NOT send your products to IMPORTEX without a return form. No collect shipments will be accepted.

 

EXCLUSIONS

This warranty does not cover the following:

• Defects that are the result of improper care, maintenance or repair.
• Failures that result from abnormal strain, neglect, modification or accidental damage.
• Products no longer owned by the original purchaser.